Question 1

What is the capacity for each trip package?

Accepted Answer

It varies; maximum trip capacity will be anywhere between 6 and 10 people. LDTG wants to make sure each trip is personable, and everyone gets the best attention and experience. If you like small-group settings, then our group trips are perfect for you!

Question 2

Can I come solo? Can I tag along with a friend, or family member?"

Accepted Answer

Yes! You can definitely come solo, and you won't be alone because you will be with a group of women who are also joining. If you have a friend/family member that wants to come as well, you guys are welcome to join! Just be aware that trip package costs are per person, so you must both complete and submit your trip deposits and state each other's name in the appropriate field upon submitting the trip confirmation form. Also, most of the group trips are curated for women, however there may be  group trips that are All-Gender trips.

Question 3

Are the trip packages gender specified?

Accepted Answer

Trip packages are mainly curated for women travel. However, in the cases there is a trip package that is "All-Gender", then you're welcome to sign up for that specific trip (if unable to join our women-only trips)

Question 4

What is the age requirement?

Accepted Answer

20 years old and over, as long as you're 20 years old & older, you're welcome to use all available services, including trip packages. Our trips are open to all age ranges (with a minimum age requirement of 20). Kindly note that some trip packages may only be available to individuals who are 21+ based on the destination.

Question 5

Who is "restricted" from attending certain trips?"

Accepted Answer

Those who aren't able to participate in most of the activities listed (i.e, if you're pregnant, have a severe health issue, limited mobility). Visit the terms & conditions to find out more.

Question 6

Can I attend a specific trip I'm interested in even though I'm a non-swimmer?

Accepted Answer

Yes! Most definitely.

Question 7

Are the services available internationally?

Accepted Answer

Sadly, services are only available to those from the U.S. and Canada (citizens, and residents). However, services may expand soon, so make sure to subscribe and stay updated.

Question 8

Is this a legit business?

Accepted Answer

Yes, Liz-Desir Travel Group is a legit business and registered as an LLC. All payments will be made to the business to provide service. 
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Question 9

How much for a consultation?

Accepted Answer

Consultation is FREE.99. However, only request a consultation if you have a set of questions or very interested in a specific group trip, or private trip service.

Question 10

Is there a payment plan option for trip packages?

Accepted Answer

Yes, there are two standard options, a 3-month and 6-month plan. Whichever works best for you is fine. There's also a "pay in full option" as well. If you would like a specialized payment plan (bi-weekly, weekly, etc.), contact us. Also, depending on your chosen payment plan and when you sign up, payment may be adjusted so that you may complete payments before the trip with ease!

Question 11

Can I sign up now and pay my deposit later?

Accepted Answer

No, deposits are due upon reserving your spot and booking via our website. After making your deposit, you will have access to the trip confirmation form and provide more details. Monthly payments can be made by trip payment due date or adjusted/personalized payment date in the cases you sign up after the first payment date. Manual payments are made via our website, automated payments are generally issued through an invoice sent via email. You can choose your preferred payment type upon filling the trip confirmation form.

Question 12

What if I missed the deposit deadline, but there's still space left?"

Accepted Answer

You can still sign-up and reserve your spot! You'll be submitting your trip form and deposit via our website directly.  Any adjusted monthly payment will be made via our website through an adjusted/personalized payment plan. All trips are first come, first serve.

Question 13

I signed up for a trip package but have trouble making a monthly payment, what do I do?"

Accepted Answer

We will gladly work with you on this, please email us, preferably two days before payment due date so that we can work on a payment date that works best for you and eases your monthly trip payments. Also, potentially avoid late fees.
 
Please note: Failure to contact us or notify us via text or email for a long period of time can result in removal from the trip without refund eligibility.

Question 14

How does payment work?

Accepted Answer

Trip deposit and monthly payments are all made online through our secure site:
Click here to access Trip Payment Portal
 
You'll be able to pay the amount(s) with any debit/credit card or via PayPal. Another form of payment excluding trip deposit is an emailed invoice which allows you to pay via invoice. Thus, online payment is our primary method. You will be reminded within 10-15 days of your trip payment due date via text, so no need to worry about forgetting. We got you!
 
Please note: Automated payment option is also available, you can choose this option if you'd like upon filling the trip confirmation form. If you originally opted for a manual option and would like to switch to automated payment option, please email us (info@lizdesirtravelgroup.com)

Must be an LDTG Travel Community Member and have an LDTG account to access trip payment pages.

Question 15

I created an LDTG Account but still haven't been approved membership access, why?"

Accepted Answer

Only trip attendees gain access to membership account and are approved once requested. If you've made a trip deposit, and it's been over 72hrs (3 days) since your site request, please contact us via email, WhatsApp, or social media (Facebook/ Instagram), and we will get to it right away. If you haven't booked a trip package and signed up for an LDTG account, it will not be approved.

Question 16

Do I need a visa?

Accepted Answer

It depends where we'll be heading. However, LDTG will let you know if you need a visa for that country or not. Any visa requirement is also noted on our group trip pages in the additional information section.

Question 17

Do I need vaccination for a trip?

Accepted Answer

We recommend you to contact your physician and conduct your own research on which vaccine or medication you might need for whichever trip you pick. Sometimes you may not, however, we strongly suggest you contact your doctor for more information and to make sure that all of your required vaccines are up to date.

Question 18

I sent an email and haven't heard back!

Accepted Answer

If this ever happens, please email us again or direct message @ldtravelgroup via Instagram, @lizdesirtravelgroup on Facebook, or WhatsApp Liz-Desir Travel Group, and we'll get back to you as soon as possible (during operating hours).

Question 19

What is double occupancy, and how does it work?"

Accepted Answer

Double occupancy means that you'll be sharing a room with another individual. Depending on the trip location and property, you may either be placed in a room with two beds or one king-size bed. You will have the opportunity to learn more about other trip attendees before traveling, which you will then be placed in a room with. If you're traveling with a friend or family member, please do let us know on the form so that we may automatically pair you.

Question 20

How is rooming for All Gender Trips?

Accepted Answer

You will be paired with someone of the same gender if you've signed up as someone joining the trip alone. You will have the opportunity to get to know all group members before the trip, which will help in room pairing. If you sign up and note that you are joining with someone of the opposite or same sex, you will automatically be roomed together unless communicated otherwise.

Question 21

Is there a chance to opt for a single room?

Accepted Answer

Certain trip packages will mention the ability to be placed in a single room for an extra cost. However, not all trip packages may offer this option. Single rooms may either be limited or available to all attendees, depending on the property. You will have the ability to automatically opt for a single room upon filling a trip confirmation form, after reserving your spot. Availability of single room is first come, first served.

Question 22

Why is single occupancy an additional charge?

Accepted Answer

When you choose single occupancy, you'll be provided your own private room and bathroom -- basically your own space throughout the trip. In order to reserve the room, you have to pay the additional charge alongside each monthly payment. Single occupancy is provided with either double-bed, extra-double bed, queen bed or king-size bed.
 
Single Occupancy room payment may either be a one-time payment, which is generally not included in general monthly trip payments/ personalized payment plan. OR the single room payment will be spread throughout each trip payment (eligible w/ 2024 trips and beyond)

Question 23

Do I have to participate in every activity on the trip package list?

Accepted Answer

No, you do not have to. However, you do still have to pay the full price.

Question 24

What type of accommodation will we be offered or staying in throughout trip?

Accepted Answer

You will usually stay in 4-star, 5-star luxury hotels. Oftentimes you will be staying in private properties or villas with private services. It truly depends on the location. LDTG has made sure to specify what kind of accommodation you'll be staying in throughout your stay. You will be notified if any changes occurs.

Question 25

Is flight also included in LDTG trip packages?

Accepted Answer

No, flight booking is not included in LDTG trip packages. However, we do provide flight booking assistance, which is already included in trip package cost. If you would like some advisement or direction when it comes to booking your flight, please email info@lizdesirttravelgroup.com

Question 26

Are there payment plans for flights too?

Accepted Answer

Belive or not, yes there is! Affirm partners with third-party flight booking sites like Priceline, JustFly,  Cheap-O-Air, to make this a possibility. Different monthly payment options available!
Click here to find out more.

Question 27

Where to find flight deals?

Accepted Answer

There are plenty of websites:
Kayak, Expedia, Priceline, Orbitz, Hotwire, Skyscanner, JustFly to name a few.
Hopper is a great app to use to track air flight prices as well.
Make sure to check those out and compare prices. However, nothing beats getting a flight from the airline directly. It is safer, and you have access to direct airline services.

Question 28

Do I need travel insurance?

Accepted Answer

It is highly recommended to purchase travel insurance mainly when going abroad, you never know what might happen, so it's best to be covered.

Question 29

Travel Insurance Recommendations?

Accepted Answer

Below are a list of top recommended travel insurances. Please sometimes note, airline companies offer travel insurance add-on upon booking flight. However, in the cases they may not, or you prefer getting travel insurance separately, below is a list of top suggested travel insurance companies. We also highly advise and recommend adding "Cancel For Any Reason (CFAR)" Coverage which must be purchased within 15 days of your initial deposit date should you wish to have all/ majority of your trip payments covered:
 
Allianz Travel
Travel Safe
World Nomads
AIG Travel Guard
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Click here for a list of travel insurances that offer "Cancel For Any Reason (CFAR)" Coverage

Please Note: All insurances listed are highly recommended and may offer some additional coverages! We strongly recommend and advise that you purchase travel insurance, mainly when traveling abroad" Travel insurance can be purchased as early as the time you make your trip deposit or first trip payment until the day you get on your flight! However, the earlier, the better, mainly if opting for the "Cancel For Any Reason (CFAR)" Coverage as an Add-On to your standard travel insurance plan!
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Question 30

Travel Insurance Recommendations? (copy)

Accepted Answer

Below are a list of top recommended travel insurances. Please sometimes note, airline companies offer travel insurance add-on upon booking flight. However, in the cases they may not, or you prefer getting travel insurance separately, below is a list of top suggested travel insurance companies. We also highly advise and recommend adding "Cancel For Any Reason (CFAR)" Coverage which must be purchased within 15 days of your initial deposit date should you wish to have all/ majority of your trip payments covered:
 
Allianz Travel
Travel Safe
World Nomads
AIG Travel Guard
​
Click here for a list of travel insurances that offer "Cancel For Any Reason (CFAR)" Coverage

Please Note: All insurances listed are highly recommended and may offer some additional coverages! We strongly recommend and advise that you purchase travel insurance, mainly when traveling abroad" Travel insurance can be purchased as early as the time you make your trip deposit or first trip payment until the day you get on your flight! However, the earlier, the better, mainly if opting for the "Cancel For Any Reason (CFAR)" Coverage as an Add-On to your standard travel insurance plan!
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Question 31

How will I get constant updates concerning my upcoming trip?

Accepted Answer

You'll be added to a private group page via our website or group chat by creating an LDTG account right after submitting deposit and after filling your trip confirmation form. You'll initially be added to the group page/ group chat 4 - 6 months before the trip takes place. Prior to getting added to the group page/ chat, you will receive updates and reminders via LDTG text message.

Through the private group page, you will meet other trip attendees, comment, like, and make posts via the page as well. Additionally, receive periodic updates and tips concerning your trip. As a trip date approaches, you will be added to a WhatsApp group for easy communication.

Question 32

What if I have a food allergy? Or dietary restrictions?

Accepted Answer

If you have a food allergy, please notify LDTG, and specify what you're allergic to so that we can make sure you do not encounter this problem. Also, notify or specify to LDTG if you do in fact have any dietary restriction when filling the trip confirmation form or via email

Question 33

Are trip package payments refundable?

Accepted Answer

The deposit is non-refundable. If you submit your deposit via our website and are deemed ineligible, or an error occurs, the deposit will be refunded after contacting you. However, for any other reason, the deposit is non-refundable, no exceptions and will not become an LDTG travel credit in this case.
 
For any other payments (after the deposit, please see the refund policy below):

- Trip payments (first to last payment made (minus deposit and charged taxes & fees, as we do not hold those fees)) are 25% refundable if trip cancellation and refund have been requested at least 60 days before the scheduled trip. The remaining eligible balance (excluding the trip deposit (as it is non-transferable in this case), and taxes & fees) will then in turn become an LDTG Travel Credit which is eligible to be used within 15 months, once it is issued. Please note: Trip cancellation must be within reason, we do not recommend you book a trip with us if you are not certain.

- Any refund request made 0 - 59 days before the scheduled group trip will not be accepted. No refund will be issued within this timeframe, including LDTG Travel Credit.
 
Kindly note that this refund policy applies to Pay-In-Full, 3-month, 6-month payment plan, and any other specialized payment plan, whether manual or automated. The trip deposit and all taxes and fees charged alongside each trip payment are non-refundable.
 
If you've failed to communicate with us in regard to refund request and missed more than one payment deadline(s) without any form of communication for an extensive period of time you will be removed from the trip and therefore won't be eligible to receive a refund or LDTG Travel Credit.

Question 34

What if something happens and trip results in a cancellation?

Accepted Answer

In the cases of a national emergency, unforeseen circumstance, or unmet minimum trip capacity (low sign-ups) that causes LDTG to cancel a trip:
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1.  You will have the option of transferring your LDTG travel credit to any other trip package of your choice that is available, taxes and fees excluded. Thus, you will have priority on which trip package you would like to transfer your travel credit to. Email info@lizdesirtravelgroup.com at the earliest to notify.
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2. You will be eligible for a refund in this case for any amount paid after the deposit, minus taxes & fees.

3. Opt for travel credit, this includes trip deposit and completed trip payments (minus taxes & fees)

Important Note: LDTG Travel Credits expire 15 months after it has been issued. Travel Credit will be invalid to use after it has expired and cannot be exchanged for a cash refund or any kind of refund at any point.
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DO NOTE THAT THIS ALSO APPLIES TO COVID-19 RELATED MATTERS! LDTG will also notify trip attendees 6-12 weeks prior to the trip with any necessary information, thus causing changes or potential trip cancellation. 
​
For COVID-19 Travel Questions & Updates, Click Here

Question 35

What is the general policy for e-gift card (gifting (purchasing), and redeeming(using))?

Accepted Answer

LDTG E-GIFT CARD PURCHASE & USE

a. Redemption & Use
E-gift cards can be used toward any eligible group or private trip offered by Liz-Desir Travel Group.
They can be applied to trip deposits, balances, or add-on experiences but cannot be redeemed for cash.
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b. Expiration & Validity
E-gift cards expires 18 months after it's been issued/ purchase 
They are non-refundable and non-transferable once purchased and used

c. Purchase & Delivery
Available in set denominations (from $25 (min.) to $2,000 (max.))
Delivered electronically via email with a unique code for redemption.
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d. Refunds & Cancellations
E-gift cards are final sale and cannot be refunded or exchanged for cash, and is non-transferable unless trip has been canceled or postponed by company for any reason
If a trip is canceled by the traveler, the standard cancellation policy applies, and amount used upon redeeming e-gift card is non-refundable and non-transferrable
If a trip is canceled by the company, the standard cancellation policy applies, and amount used upon redeeming e-gift card will be issued back to you (minus taxes & fees) via e-gift card or LDTG Travel Credit for future use

e. Lost or Stolen Cards
Lost or stolen e-gift cards cannot be replaced, so keep your digital code secure.
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f. Gift Card Balance & Partial Use
If the total trip cost exceeds the gift card balance, the traveler must pay the remaining amount.
If the gift card balance exceeds the trip cost, the remaining balance can be used for future bookings.

g. Extension Policy
Gift cards expire after 18 months from the purchase date.
Extension is not permitted for any reason, unless by any reason of the company

h. Gift Card Transferability
E-gift cards can be transferred to another traveler but require written approval from the original purchaser beforehand.
E-gift card once used on a particular trip, may not be transferred over to another trip, unless the trip for which the traveler initially signed up for is getting canceled or postponed by the company

i. Multiple Gift Card Use
Customers can combine multiple gift cards for a single trip. However, they cannot be used alongside other promotional offers or discounts unless stated otherwise.

j. Use on Deposits, Trip Payments, Add-Ons and More!
Travelers can apply their gift card toward the trip deposit, trip payments, add-ons and more. E-gift cards can be used toward merchandise, travel add-ons, and upgrades (e.g., extra excursions etc.) in addition to general trip booking(s). Any additional costs beyond the gift card balance must be covered by the traveler at the time of purchase, and the standard cancellation policy still applies. Please keep in mind that if you choose to cancel, e-gift card amount is non-refundbale and nontransferrable.
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k. Fraud Prevention
Liz-Desir Travel Group reserves the right to cancel any gift card suspected of fraudulent purchase or use.

l. Unused Balances & No Cash Back
Any remaining balance stays on the gift card for future use, but no cash refunds will be given for unused amounts.

Question 36

Will there be some free time during the trip?

Accepted Answer

Yes, you will have the opportunity to explore on your own or with another individual during the trip. You may also use your free time to relax & stay-in. Free time blocks will be displayed in an in-detail itinerary 2-4 weeks before the trip.

Question 37

When will I receive the full itinerary for the trip?

Accepted Answer

You'll be receiving the in-detail itinerary about 2 - 4 weeks before your departure.

Question 38

How to handle or go-about currency exchange?

Accepted Answer

There are different ways, check out different options below:
 
1. Contact your bank 3-4 weeks before your trip to let them know that you will be abroad.
2. Look for a currency exchange service, near you.
3. Exchange money while on your trip
4. Use bank ATMs to retrieve money while abroad
 
Liz-Desir Travel Group might recommend you money exchange locations and Bank ATMs abroad, also highly recommends that you take out a reasonable amount for any personal expenses that only accept cash.

Question 39

What if I want to transfer from one trip to another?

Accepted Answer

Sometimes you change your mind about where you want to go, this can happen 😄, therefore you can transfer from one trip to another if your initial trip, and request, is made no less than 75 days away from the time you make this request. The trip deposit & all payments (excluding taxes & fees as these are nontransferable), will be transferred to your new trip in this case upon completing a non-refundable and nontransferable trip change fee of $200.00.

The fee is only waived/ non-applicable if trip transfer is conducted within 21 days of having made your initial trip deposit OR if your initial trip has been canceled, changed, or postponed by LDTG.

Trip transfer requested between 60 days = 74 days leading to your initial trip date is subject to approval and is not definitive. If approved, a $200.00 non-refundable and non-transferable trip change fee, must be completed either through our website or via an issued invoice. Again, this timeframe for trip transfer is subject to approval.

Kindly Note: Trip transfer requests made 0 - 59 days before the initial trip takes place will be ineligible to transfer payment to another trip given that payments and reservations have been solidified with our third-party vendors, partners, and suppliers.

FAQ

Frequently asked questions